Payment onboarding
Before a business can accept online payments, it has to prove who it is. I designed Monite's onboarding — a long, regulated form where earlier answers change what comes next — to feel short, clear and possible on any device.
The problem
To get access to online payments, the clients of Monite’s partners must provide all the data needed to prevent illegal activity. The form looks simple, but it isn’t: choices in earlier steps change the content of later ones.
Challenges
- Dozens of interconnected sections that appear or disappear based on the client’s answers.
- Making a long form feel engaging, transparent and easy to get through.
- Scalable and responsive: completable on any device, with any number of steps and different card layouts.
The design
